PHONE

800-221-3943

State Relay: 711

ONLINE

Chat with a live agent by using the Colorado PEAK Virtual Chatbot.

HOURS OF OPERATION
Monday – Friday 8 a.m. – 4:30 p.m.

Health First Colorado Member Contact Center

The Health First Colorado Member Contact Center will listen, help you understand your options, and connect you with the right support.

  • Understanding your benefits and what services are covered
  • Questions about bills, charges, or notices you receive
  • Problems with medications or pharmacy services
  • Finding a doctor, dentist, specialist, or other health care provider
  • Getting proof of coverage or a new Health First Colorado ID card
  • Understanding letters or notices about your coverage
  • Knowing what to do next when you are unsure

Who to Contact

Find a doctor or specialist.

Change your primary care provider (PCP).

Get or replace your Medicaid ID card.

Change your primary care provider (PCP).

If you live in one of these Denver Metro area counties:

  • Adams
  • Arapahoe
  • Boulder
  • Broomfield
  • Denver
  • Douglas
  • Jefferson
  • Larimer
  • Weld

Call MediDrive: 855-489-4999 (TTY: 771)

If you live outside the Denver Metro area, continue using your current local NEMT provider.

Request a care coordinator or get help with food, housing, and other community support.

Find a dentist or get help with dental care.

Contact your case management agency.

Get free medical advice 24/7 in English or Spanish,

  • Call the free Nurse Advice Line at 800-283-3221

Give feedback or make a complaint about the county human services office, eligibility site, or case management agency.

I want to file a complaint or grievance about:

The county human services office, eligibility site or case management agency: 

A service you received:

Access to behavioral health care (mental health and substance use disorder services):

If you disagree with a decision about your health benefits or whether you qualify for health coverage, you can appeal.

To appeal a decision about your care:

To get help with an appeal

For help with filing an appeal, questions about your hearing, and any questions about how to get information to your judge

  • Call the Office of Administrative Court’s Clerk’s Office: 303-866-5626

Child Health Plan Plus (CHP+) members.

  • Call the CHP+ Customer Service 800-359-1991

To get help with a technical issue on Colorado PEAK, such as password resets, error messages, or problems with navigation.

Call or chat the  PEAK Technical Support Center 

  • Call: 800-250-7741 Monday-Friday, 7:30 a.m. to 5:15 p.m.

Chat with a live agent by using the PEAK Virtual Chatbot

  • Select the ‘Chat’ icon available on every page of PEAK. Type “Live agent” to learn more.

Get help with a technical issue with the Health First Colorado app such as error messages or problems with navigation.

  • On the Health First Colorado app, go to "Send feedback" and complete the form.