If you suspect your doctor, medical equipment provider, or any other Medicaid provider of fraud, please report it to us.
I suspect that someone I know may be involved with Health First Colorado fraud. What should I do?
If you suspect someone of Health First Colorado (Colorado’s Medicaid program) member fraud, please report it to us.
I am enrolled in a veteran’s (VA) health care program. Can I also be enrolled in Health First Colorado?
Yes. Veterans who qualify can have both VA health care program coverage and Health First Colorado. To find out if you and your family qualify for Medicaid see How To Apply.
What is Estate Recovery?
Federal law requires states to operate an Estate Recovery Program to help pay for the costs of their Medicaid program. We recover medical assistance payments paid on behalf of former Health First Colorado (Colorado’s Medicaid program) members from their estates. We may only recover medical assistance costs from the estates of members who received services in an institutionalized setting or for the cost of services received by members who were age 55 and older. The law also provides exceptions to estate recovery and the ability to compromise claims.
I legally changed my name. How do I change my name on my Health First Colorado or Child Health Plan Plus case?
There are two ways to report that you have legally changed your name.
- Contact your local county office or Medical Assistance site.
- If you are enrolled in Health First Colorado (Colorado’s Medicaid program) or Child Health Plan Plus (CHP+) and do not receive food assistance, cash assistance, or financial assistance to purchase private health insurance through Connect for Health Colorado, you can also call the Member Contact Center at 1-800-221-3943 / State Relay: 711 to change your name.
English is not my first language. Will Health First Colorado pay for a translator during my doctor visits?
Translators are not a Health First Colorado (Colorado’s Medicaid program) benefit. Doctors and other medical providers must offer effective communication with their patients. Effective communication includes translators, American Sign Language interpreters, written material in another language, or other options to help people who speak a language other than English and for people with a disability. For more information, contact the Americans with Disabilities Act (ADA) Coordinator.
Should I use the Nurse Advice Line if I have a question about my condition or medications?
Yes. The line is staffed by nurses who can answer your health questions.
Should I call the Nurse Advice Line if I need help deciding if I have an urgent medical situation?
Yes. They can help decide if you should be seen right away. However, if you know you are experiencing a medical emergency, call 911.
Who can use the Nurse Advice Line?
Any Health First Colorado member can call the Nurse Advice Line for help.
How do I get help using the PEAK website?
If you need help with a technical issue on the Colorado.gov/PEAK website, such as password resets, error messages, or problems with navigation, call the PEAK Technical Support Call Center at 1-800-250-7741.
Hours of Operation: Monday through Friday, 7:30 a.m. to 5:15 p.m.
Note: The PEAK Technical Support Call Center is closed on state holidays.